PRIVACY POLICY
Effective Date: July 30, 2026
Forward Healing Therapy ("we," "our," or "us") values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website, how we use it, and the choices you have regarding your information.
By using this website, you agree to the practices described in this Privacy Policy.
Information You Provide
When you voluntarily submit information through our website, we may collect:
First and last name
Email address
Phone number
How you heard about us
The service(s) you are interested in
If you choose to request an insurance benefits check, additional information may be securely collected and processed through our third-party provider, Thrizer.
Information We Collect
Information Collected Automatically
Our website is hosted by Squarespace. When you visit our website, Squarespace automatically collects certain information necessary to operate, protect, and improve its platform. This may include:
Browser type and version
Device and network information
IP address
Pages visited before arriving at our website
Pages viewed while visiting our website
General website activity
Squarespace analyzes this information in a de-personalized form to help maintain and improve its services.
We may use your information to:
Respond to consultation requests and inquiries
Connect you with an appropriate therapist or service
Verify out-of-network insurance benefits when requested
Improve our website and visitor experience
Send newsletters, educational resources, practice announcements, workshops, and other updates from Forward Healing Therapy
Meet legal or regulatory obligations
How We Use Your Information
If you choose to opt in to receive emails from Forward Healing Therapy, we may use your email address to send newsletters, educational resources, practice updates, upcoming events, and other communications related to our practice.
You may unsubscribe from these communications at any time by clicking the unsubscribe link included in our emails.
Email Communications
When you submit information through a form on our website, we collect the information requested so we can respond to your inquiry or request.
If you choose to opt in, your email address may also be used to send newsletters and other communications from Forward Healing Therapy.
Website forms are hosted through Squarespace, and the information you submit is processed through their platform to provide website functionality.
Form Submissions
To operate our website and practice, we use trusted third-party providers, including:
Squarespace (website hosting)
Jane (electronic health record, scheduling, client portal, and payment processing)
Thrizer (insurance benefits verification and out-of-network claims support)
Flodesk (email communications)
Google and similar analytics providers (website analytics)
These providers maintain their own privacy policies governing how they process information.
Third-Party Services
Payments for therapy services are securely processed through Jane or Thrizer, depending on the payment method selected. Forward Healing Therapy does not store your complete payment card information.
Payments
Our website uses cookies and similar technologies to improve website functionality and better understand how visitors use our website.
Cookies may collect information including:
Browser and device information
IP address
Pages visited
Clicks
Internal links selected
Scrolling activity
Searches performed
Time spent on pages
Timestamps
Where applicable, analytics and performance cookies are used only after you provide consent through our website's cookie banner. You can manage many cookie preferences through your web browser settings.
Cookies & Website Analytics
Our website may use Google Fonts and Adobe Fonts to display text consistently across devices. These providers may receive limited technical information, such as your IP address, browser information, device information, and the webpage you are viewing, solely to render fonts properly.
Fonts
Our website is intended for adults seeking services for themselves or their family members. We do not knowingly collect personal information directly from children under the age of 13 through this website.
Parents or legal guardians may submit information on behalf of a child when requesting therapy services.
Children’s Privacy
We use reasonable administrative, technical, and physical safeguards to help protect the information you provide through our website. While no internet transmission or electronic storage method can be guaranteed to be completely secure, we take reasonable steps to safeguard your information.
Data Security
Please do not submit sensitive medical or mental health information through our website contact form, voicemail, or other non-secure communication methods.
If you are experiencing a mental health emergency, call 911, go to your nearest emergency room, or call or text 988 to reach the Suicide & Crisis Lifeline.
Communication Disclaimer
This Privacy Policy applies only to information collected through our website.
If you become a client of Forward Healing Therapy, your protected health information is governed by our Notice of Privacy Practices and applicable federal and state privacy laws, including HIPAA. Clients receive this information during the intake process.
HIPAA Notice
Forward Healing Therapy does not sell, rent, or trade your personal information.
We may share information only when necessary to:
Respond to your requests
Provide services through trusted vendors
Process insurance benefits checks
Operate our website and communication platforms
Comply with legal obligations
Protect the rights, safety, and security of our practice or others
Sharing Your Information
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before providing personal information.
External Links
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any revisions will be posted on this page with an updated Effective Date.
If you have questions about this Privacy Policy or how your information is handled, please contact Forward Healing Therapy through the contact form on our website.